The Effects of Semi-Automated Systems Information Quality nhy6 on the Manufacturing Sector: The Zimbabwean Case (1997 – 2013)

  • Farai Choga


The study looked at the effects of information quality generated by from the semi-automated manufacturing processes in Zimbabwe. The country had faced major economic problems between 1997 and 2013. The multilateral agencies stopped the balance of payment support as the government failed to meet targeted goals (Ndlela 2011)3. Technologically the country had fallen behind and this affected the information quality. To measure, the information quality impact, DeLone and McLean information systems (IS) success model (2003) was used as a framework. This impact had not been measured in the Zimbabwe manufacturing sector. A qualitative approach was employed and 12 manufacturing companies were interested to participate in the study. Interviews, observations, documentary analysis and open-ended questionnaires were used to generate data. The results showed that the systems provided data, that is, unprocessed information. The impact of the processed information was found to be low as delays were experienced in data processing. A low impact of information quality on the usage and users was experienced. The quality had also low impact on system usage and company benefits. The usage of information had little influence on user satisfaction. The researcher concluded that there was a wide technology gap between Zimbabwe and developed countries.